Privacy Policy

Privacy Policy

Last updated: 28/10/2025

1. Who we are

We are NeedItOnline Pty Ltd (ABN 90 602 073 585), trading as Trace My Genealogy, operating the websites:

2. How to contact us

If you have questions or complaints about this policy, please contact:
Trace My Genealogy
Email: privacy@tracemygenealogy.com
We will respond to your request in a timely manner.

3. Scope & who this policy applies to

This policy applies to all personal information collected or held by us in relation to your use of our services, website, links, courses, printables, affiliate/referral offers, and communications. It covers visitors to our websites, registered users, newsletter subscribers, customers, affiliates, and other contacts.

4. What personal information we collect

We may collect the following types of personal information:

  • Identity information: name, date of birth (if provided), username.
  • Contact information: email address, postal address, phone number.
  • Account information: login credentials, membership details, course progress.
  • Payment and transaction information: billing address, payment method details (through payment processor), transaction history.
  • Communications: correspondence you send us, survey responses, feedback.
  • Technical and usage information: IP address, device identifiers, browser type, operating system, pages visited, referral URLs, cookies and tracking technologies.
  • Affiliate/referral data: referral ID, tracking data, commission-related information.
    We will only collect personal information that is reasonably necessary for the purposes described in this policy.

5. How we collect personal information

We collect information when you:

  • Visit or interact with our website(s).
  • Register for an account or enrol in a course or download a printable.
  • Subscribe to our newsletter or other communication lists.
  • Make a purchase, or participate in an affiliate/referral programme.
  • Send us feedback or contact us.
  • Use cookies or similar tracking technologies.
    We may also collect information from third-party sources (for example, analytics providers, payment gateways, affiliate networks) if necessary.

6. Why we collect your personal information & how we use it

We use your personal information for purposes including but not limited to:

  • Provision of services: to register you, manage your account, provide access to courses/printables, process payments and refunds.
  • Communications: to send you confirmations, updates, newsletters, marketing (where consent is given) or service communications.
  • Affiliate/referral tracking: to record your participation in affiliate programmes, track referrals, pay commissions and manage the affiliate relationship.
  • Improvement of services: to analyse usage, improve website functionality, personalise your experience, detect misuse or fraud, manage and maintain security.
  • Legal compliance: to meet our legal obligations, resolve disputes, enforce terms of use, and protect our rights.
    We will only use your personal information for the purpose it was collected (or a purpose reasonably related) unless you consent to another use. OAIC

7. Disclosure of personal information

We may disclose your personal information to:

  • Service providers and contractors (e.g., web hosting, payment processors, email service providers, affiliate networks) who assist us in our operations.
  • Affiliates or third-party advertising/affiliate networks to track referrals and pay commissions.
  • Analytics and advertising partners (e.g., Google Analytics) for tracking and usage analysis.
  • Law enforcement, regulatory bodies or other parties if required by law or for fraud prevention.
  • Overseas recipients: some of our service providers or affiliate networks may be located overseas. Where we disclose personal information overseas we will take reasonable steps to ensure an appropriate standard of privacy protection.

8. Cookies & tracking technologies

We use cookies, web-beacons, pixels and other tracking technologies to gather usage information, personalise content, run advertising/affiliate tracking, and improve our services. You may disable cookies via your browser but this may impact your experience.
We may also use affiliate/tracking parameters in URLs so that we can attribute referrals and pay commissions.

9. Affiliate & referral program disclosures

  • We participate in affiliate/referral programmes in which we may receive a commission if you purchase through a link from our websites. The commissions do not increase the price you pay.
  • We track affiliate/referral activity using cookies and unique identifiers.
  • We will clearly label affiliate links (e.g., “affiliate link”) and ensure transparency in our recommendations.
  • Your personal information collected as part of an affiliate relationship (for example, referral ID, payout details) will be handled under this privacy policy just like other personal information.

10. Data security & retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. business.gov.au
We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, and as required by law or our business needs. When information is no longer required it may be securely destroyed or de-identified.

11. Access & correction

You have the right to request access to your personal information held by us, and to ask for correction of inaccurate, incomplete or out-of-date information.
To request access or correction, please contact us at the details above. We may charge a reasonable administrative fee for complex requests.

12. Direct marketing & your choices

We may use your personal information to send you marketing or promotional communications, but only if you have consented (where required). In each marketing message we provide an option to unsubscribe/opt-out.
If you do not wish to receive marketing communications from us, click the unsubscribe link in our emails or contact us directly.

13. Cross-border transfers

Where we transfer your personal information overseas (for example to affiliate networks or service providers outside Australia), we will take reasonable steps to ensure those parties have protections in place that are substantially similar to the APPs.

14. Children & minors

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16 without appropriate consent. If you believe we hold such information, please contact us to delete it.

15. Third-party websites & links

Our websites contain links to affiliate or third-party sites. We do not control those sites and are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

16. Changes to this privacy policy

We may update this policy from time to time. We will publish the updated version on our websites and update the “Last updated” date. We encourage you to review the policy periodically.

17. Complaints & dispute resolution

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details above. We will investigate and respond to your complaint. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC). OAIC

18. Additional jurisdiction & international visitors

If you are accessing our websites from outside Australia, please note that your personal information may still be collected and processed in Australia under this policy. Your local legal protections may differ.